Studio Sessions - Connection & Credential Issues throughout the day
I represent 32 total users using Revu on Desktop for our architectural workflows (drawings, collaboration, markups, redlines, etc).
Although tech support has told me it is a pretty common setup, we are using Revu in an…
"unsupported environment"
…running it on our Mac devices through Parallels. All of my users that collaborate on files through Studio Sessions have been reporting that between 3-10 times a day, they will get logged out, and shown the following errors:
Besides the hassle of having to log out and then back in (multiple times a day), the entire session is closed, forcing the user to have to find and reopen it. Any split windows and views that the user had setup to work efficiently have be remade.
Other Info:
- The most common condition in which this occurs is that a user's device goes to sleep, and when it is woken up, they have to log out, then back in, to continue working in the session.
- This happens on both Wi-Fi connections and hardwired with an ethernet cable.
- Some of our users work remote: it happens on their network as well.
- Some affected users have Intel chips, other have Apple Silicone.
For the amount of users we account for, this really is a debilitating issue. Is anyone else facing this?
