BB crashed and I had added/edited dozens of tools and when I logged back in many of the toolsets were not showing in my profile or in the toolset list (so not hidden). Any ideas?
And when I tried importing it said they already existed….
Have you shared your logs with Bluebeam support yet?
No, tried opening support and it wouldn't load.
Shot in the dark, but I noticed sometimes when I restart revu, it kicks me off my profile and resets me to default. Acts the way you describe. Try making sure the correct profile is set.
Thanks, I did. Restarted, logged out & in. All the usual "fixes" ;P
Between the profile and the support function not working, this might be a re-install situation. You can try going to the folder "C:\Users\[your name]\AppData\Roaming\Bluebeam Software\Revu\21". This is where all the toolsets are stored locally. You can manually delete them here, as well as the old profile and reload it, but I have a feeling you might run into this again. I am sure the suggestions from support will include wither reinstall, rebuild profile from scratch or both.
Yeah, was going to try a re-install. Fingers crossed. Keeps telling me they are already installed when I try to import, but they aren't showing up. Thanks.
I have run into this issue before. I can't explain why this happens on the backend, but it's because Bluebeam crashed and you did not close the program normally since adding the new toolsets. I believe there is some process that runs when you close Bluebeam that overwrites a configuration file with the latest list of Bluebeam toolsets to load. Since it crashed, it did not have the chance to overwrite the file with the new list, so it reverted to the last one before the crash. And the reason it said they already exist when you tried importing, is because they do physically already exist in your native bluebeam tool set folder - you added them there last time before the crash, but Bluebeam "forgot" since it could't rewrite the configuration file. That's my general understanding - may not be exactly technically correct. The way to avoid this problem is every time you add a new toolchest/toolset, make sure to close bluebeam normally because otherwise the next crash will cause the issue.
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