BB crashed and I had added/edited dozens of tools and when I logged back in many of the toolsets were not showing in my profile or in the toolset list (so not hidden). Any ideas?
And when I tried importing it said they already existed….
Have you shared your logs with Bluebeam support yet?
No, tried opening support and it wouldn't load.
Shot in the dark, but I noticed sometimes when I restart revu, it kicks me off my profile and resets me to default. Acts the way you describe. Try making sure the correct profile is set.
Thanks, I did. Restarted, logged out & in. All the usual "fixes" ;P
Between the profile and the support function not working, this might be a re-install situation. You can try going to the folder "C:\Users\[your name]\AppData\Roaming\Bluebeam Software\Revu\21". This is where all the toolsets are stored locally. You can manually delete them here, as well as the old profile and reload it, but I have a feeling you might run into this again. I am sure the suggestions from support will include wither reinstall, rebuild profile from scratch or both.
Yeah, was going to try a re-install. Fingers crossed. Keeps telling me they are already installed when I try to import, but they aren't showing up. Thanks.
I have run into this issue before. I can't explain why this happens on the backend, but it's because Bluebeam crashed and you did not close the program normally since adding the new toolsets. I believe there is some process that runs when you close Bluebeam that overwrites a configuration file with the latest list of Bluebeam toolsets to load. Since it crashed, it did not have the chance to overwrite the file with the new list, so it reverted to the last one before the crash. And the reason it said they already exist when you tried importing, is because they do physically already exist in your native bluebeam tool set folder - you added them there last time before the crash, but Bluebeam "forgot" since it could't rewrite the configuration file. That's my general understanding - may not be exactly technically correct. The way to avoid this problem is every time you add a new toolchest/toolset, make sure to close bluebeam normally because otherwise the next crash will cause the issue.
When editing the font size using the Font Toolbar (not the properties toolbar that shows up when editing text), if I single click the font to edit the size, then use my keyboard to enter a double digit number, the font size will automatically enter only the first digit. For example, if I want to change the font from 12 to…
Hi, I have a question regarding the "recover unsaved changes" window. In this window, there is a "recover" button but whatever I do, it always stay "unclickable". What is this button for? I have always been confused by this window because I thought I would have to select the files and click on "recover" but in fact, we…
I have an associate that is using a pdf Form that we created for them to use. After he fills it out and saves it, the background of random pages turn from white to black.
When working with layers in Bluebeam, our estimating team typically uses the same template across all projects — about 15 main layers, each with multiple child layers. So far, we haven’t found a reliable way to transfer this full layer structure from one project to the next. We’ve tried saving the layers to a template file…
Our firm has implemented Bluebeam and we have found many benefits. One issue that we have run into is building a regulatory report including dozens of attachments combined into a single PDF results in our clients unable to E-sign in Adobe and generating error codes regarding embedded fonts and unrecognized content. Is…
Welcome to the fourth day of the #BluebeamSupportSeries! As part of our Bluebeam Support Series, we’re highlighting some of the most common questions and issues our Support Team has recently seen. Today’s post focuses on: Error "There was a problem processing your request" within the Org Admin Portal. A member of the…
Hi All, I slip sheeted revised pages into my plans but my bookmarks still point to the superseded pages. Is there a way to batch correct this? Thanks ahead, Ian
I created separate sets for my Arch, Struc, Civil, etc. drawings. It helps to have 2-3 open at once. They will open as a tab a the top of the window but only 1 Set is available at a time in the Sets window. Can I have more then one Set open and have is switch as I switch through the main window tabs?
Bonjour, est-ce normal que je n'aie pas accès à "Tool Chest" et "Annotation" lorsque je suis sur mon iPad. Il devient laborieux lorsque nous sommes en chantier, pour faire nos annotations. Merci
Hi all, We're trying to automate the creation of toolchest for all of our clients and we're in the process of generating them from Autocad to the .btx format. Was wondering if there's any documentation out there for the btx file format ?
