Does anyone else have this issue? This is the second time this happened to me and my entire office… it is really starting to make me think Bluebeam isn't has beneficial as it should be.
My contract/subscription included 4 seats. I am the organization administrator for all of the seats and was notified at the beginning of June that the contract was up for renewal. That email specifically stated "if there are changes to the account, you must notify Bluebeam… otherwise it will be automatically be billed on…" I had no changes to the account and therefore did not notify Bluebeam. Several days later, I got an invoice saying thank you for the purchase, i.e., the renewal on the subscription. Today, 10 days AFTER the beginning of the renewal period, I notice I can't use Bluebeam anymore because the subscription is cancelled. I have been waiting for a customer service rep to help for hours! This is completely unacceptable as it more or less has shut down my office for the day.
Why do we even NEED a subscription? I've been using this software since 2013 and it has changed VERY little since then.
