Session stuck in Revu 21.6

dlansdaal · 2025-06-12T10:46:36+00:00

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A member of my team is experiencing issues logging in. Somehow the user session is still stored in the background, but the "Log in" button keeps appearing. When clicking on the button, the users email address is shown for a split-second, after which the button changes back to "Log in". The login screen is not opening.

From the logs I can find the following is the culprit. Installed version is the relaunched version of 21.6 (freshly downloaded this morning).

System.NullReferenceException:
at Bluebeam.Core.Entitlement.NtpClock.GetUtcNow()
at Bluebeam.Core.Entitlement.NtpClock.UtcNowOffset(Double pAddSeconds)

Is there any way to resolve this? Reverting to 21.5 is not possible, the system keeps reinstalling 21.6 even though it does not ask to…

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Angela Aff

Hi @dlansdaal - thanks for posting in Bluebeam Community! What you’re describing sounds like a scenario that's best suited for our technical support team. Please complete this form and they’ll be more than happy to assist you! https://support.bluebeam.com/en-us/contact.html

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