Importing and Exporting Profiles

I have a profile that I have exported.

When I try to import it to another computer, the file loads, but not the profiles.

I've tried deleting the other profiles (although they keep appearing again even though they have been deleted). And just importing this profile.

The profile works on my computer but when I try to upload it to another computer it, it loads but the profile can't be seen.

I have tried restarting the computer but it doesn't fix the problem.

Also the refresh button has disappeared from the tool bar and I can't seem to find now how to refresh the page?

Can anyone assist?

Kind Regards

Stu