Revu shows Unpaid or unassigned, markup tools/functions grayed out

Welcome to the #BluebeamSupportSeries! As part of our Bluebeam Support Series, we’re highlighting some of the most common questions and issues our Support Team has recently seen.

Today’s post focuses on: Revu showing as Unpaid or Unassigned, where markup tools and other functions appear grayed out.

A member of the Bluebeam team will be sharing additional details and the recommended resolution shortly. These posts are designed to make common fixes and guidance easier to find for all users.

Stay tuned for more posts in this series throughout the week as we continue to share verified solutions from the Support Team.

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Accepted answers

Anthony T.

Thanks for your patience on this one! Here’s what’s going on and how to fix it:

Solution: Your organization admin needs to assign the subscription to the end user in the Org Admin Portal. Once assigned, your tools and features should become active again.

All comments

Anthony T.

Thanks for your patience on this one! Here’s what’s going on and how to fix it:

Solution: Your organization admin needs to assign the subscription to the end user in the Org Admin Portal. Once assigned, your tools and features should become active again.

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