Markup text changes in toolbox

Ashley Stanley · 2025-08-18T14:41:36+00:00

There was an error rendering this rich post.

Hello all, I am hoping one of you lovely people have had the misfortune to run into this issue.

Background:

I am using BB Complete 21.6.1 and others in my department are on varying other versions.

The markups were created by me in AutoCAD, then exported to a pdf where I would take a snapshot of the image to create my toolbox markup. I did have vector images enabled when doing this. I keep the toolbox on the server where everyone can import it so when a changes get made, those using that toolbox will automatically get the update if they open BB while connected to the server.

Issue:

After some time, a week or a month, we notice that the font used to create the images would change on its own inside the markup inside the toolbox resulting in unaligned and clipped text and an inconsistent appearance of the markups. They always seem to revert to the same font.

Attempts:

I have tried to test creating markups with vector images disabled but there is no way that is going to work. The markups do not resize well without blurring the images when they stretch. Also, with vector imaged turned off, snapshots are not matching the original image size. I will take a snapshot of something and when I paste it, the images will be 4x the size of the original for some reason. (this is likely an additional unrelated bug)

I have also contact support twice about this but only get a response that the issue could not be replicated even though I sent a pdf containing an example of the issues I am seeing.

Find more posts tagged with

Revu

Markups

Takeoffs

Tool Chest

Comments

Isaac.Harned

Font problem: I have noticed that although my markups are usually in helvetica, there are certain prints that it just refuses to work on and reverts to arial. Is that the case or is this for all files? If all files you may need to remove profile (with backup already made) do an admin reset of your preferences, then re-import your profile. occasionally this will solve similar problems for me.

Image issue: any chance your toolbox is being scaled? What are the page size differences?

Ashley Stanley

For me, the markup in the toolbox reverts to what looks like arial but it happens in the toolbox itself so any instance of using that markup is the wrong version moving forward. I have been seeing this for years at this point and I had initially assumed some of our less technically inclined individuals were making changes on their own without knowing those changes impact everyone using the toolbox so I made them their own version but the problem persisted. That led me to believe the corruption is happening and then that overwrites the original toolbox file on the server.

Typically, most of our work is 1/8" = 1' and we aren't switching between scales for the majority of what we do. We've never been able to catch the instant one of the markups change due to the number of people that use this toolbox.

We may have to move away from the one toolbox file on the server that everyone uses, to everyone takes a copy of it to their local machine. It's not an elegant solution, but at this point if that isolates the toolbox corruption it may be the only thing we can do until this issue gets identified or resolved.

Josh Gebelein

I see toolbox corruption quite often. I have researched this and it would appear that the issue is in the way Bluebeam toolboxes use computer memory and saves each time an instance of Bluebeam is closed. Font and color changes are the most common, loss of the thumbnail image is another. I have reported this multiple times but nobody seems to care.