Set Status in Sessions

jmccomsey · 2025-04-21T16:19:45+00:00

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Occasionally, during a session a user will not see the status options needed to set the state. The occurrence is not tied to a specific user or session. This issue has persisted for years, and I am still searching for a solution - aside from additional markings or highlights in the session markups.

Anyone else experiencing this issue or have a solution?

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Luke Shiras

On the same document, can a specific user sometimes see the status options and sometimes can't?
Or is it that some users can see the status options while others can not (same document)?

Jason ATG/MCR

The easiest way is to make sure the statuses are configured, is to make sure they are in the PDF prior to uploading it to a session. Status settings cannot be changed after upload. If the user still cannot set a status, check their license level. Users with Basic cannot create custom statuses, and I believe the "free" users cannot set status.

jmccomsey

Yes, it's the same document, some users can see the status options while others cannot. The issue appears to be random, affecting different people in different sessions.

jmccomsey

Appreciate the response. All the boxes for the items you listed are checked. Please see my response to Luke above for more details.

Luke Shiras

Are you still using floating licenses? And if so, are they the same version/level? For example are some users getting Revu CAD and others getting Revu Extreme? Is everyone on the same build? This is all unlikely but I want to exhaust the random possibilities, too.

jmccomsey

All good points - intentionally all work on the same version (21.5) and are generally up to date.

Autodesk has trained us well when it comes to this - appreciate the thoughts.

nateharris

@jmccomsey Have you contacted support@bluebeam.com when this has occured in the past? This sounds like something they would love to get their hands on. The ability to get some info from the different user who can/can't access the Statuses and maybe some logs from each user would be super helpful.

If you have the Statuses loaded in the actual PDF ahead of loading it into the Session (and not just in a Profile) and all the users have the same Version (21.5) and the same product tier (example - all on Core or Complete) and all the invited attendees have the same permissions in the Session (all have permission to Markup, etc) then they should all see the same Statuses and be able to set them.

jmccomsey

I have contacted support in the past, but they didn’t have a solution - this issue has been ongoing for years. I opened a new case today to see if anything has changed, so that’s currently in progress. I appreciate the suggestion.

What seems to work is renaming or deleting the "Bluebeam Software" folder located in AppData\Roaming. Credit to Reddit for that one - it does resolve the issue, but it resets everything. I would share the link, but I’m not sure if that’s appropriate here. If you're curious, try searching "I can't edit or change status in my own Bluebeam Session" and look for the post by Administrative_Hat_6.

As for the items you listed in your second paragraph, all the boxes are checked.

Appreciate the response!

nateharris

That's some good detective work. Make sure to tell BB Support about the fact that deleting that folder seems to fix it. Maybe that will put them on the right track. I am personally way too dumb to troubleshoot things like this, but as far as I'm concerned, the Support team might all be members of Mensa.

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