Feedback regarding Mac support.
I would like to add to the sentiment of the group, but on behalf of 32 total users in a professional environment. We also use Archicad, and just recently switched to Revu since Acrobat was no longer meeting our needs to handle complex and large PDF files. We only have Parallels on Mac to run Bluebeam. The main reason I'm posting is because I have reached a dead end with tech support - all because we are working in an "unsupported environment". It seems this environment is a product of Bluebeam's decision to not support Mac. We are at a fork in the road now: continue with Revu and be frustrated with usability issues, or find another software.
I completely share the frustration of not having a native Mac version of Revu. Every time I reach out to Bluebeam, I’m told that Cloud or virtualization is the solution. But it really isn’t.
The current alternatives are clunky, slow, and lack the features and user-friendliness we need. It’s clear the support team hasn’t tried using virtualization themselves, or they’d understand the limitations.
Bluebeam had a functional Mac version before discontinuing it, and many of us still want that option. It would mean a lot to hear an honest acknowledgment from Bluebeam—something like, "We understand that some users prefer a native Mac version, but it’s not in our current roadmap. However, we will share your feedback with our team."
Brushing off our concerns while saying you "appreciate" and "value" our feedback feels dismissive. As long-time supporters, we just want to feel supported in return.
Shawn, why do you offer Bob to reach out with his concerns at the end of your message?
He did exactly that, told you about the difficulties of not have a native Mac version, and you just brushed his concerns aside.
I am myself experiencing the same frustration with not having a Native Mac Revu and each time I email Bluebeam about it I'm told Cloud or Virtualisation solves my problem. It doesn't. Have you actually tried it yourself. If not, don't say it does. It doesn't! And let me repeat, it doesn't! Those solutions are clunky, slow, lacks features and not user friendly. You wouldn't want to put your enemy through the pain of using Revu that way. Bluebeam had a perfectly functional Mac version of the software which it discontinued. So please have the respect to acknowledge your users experience and say 'sorry, we understand you may prefer a Native version on Mac, but it is not part out our roadmap. We will however reflect your comments to management' Brushing aside our comment and then telling us you 'appreciate' and 'value' our feedback is just a slap in the face. Hope you understand where I am coming from.
Hi @Amorphous-Julian,
I realize I fumbled by not addressing the macOS question. Unfortunately, we won’t be continuing support for macOS in the future. Our current focus is on our PC Revu users and expanding access and tools for web and mobile users, particularly for those without Revu.
I understand web and mobile may not yet meet all your needs, and our goal through the Bluebeam Community is to hear where we’re falling short in supporting your workflows. Right now, our priority is ensuring access to files, Studio, and markups from any device, with more improvements on the way.
Your feedback is invaluable as we continue to enhance our tools.
Shawn
@Amorphous-Julian Wong THanks for your comments - I agree 100%. FWIW! I hope "the team" reads and takes our comments seriously.
Hey @Squidknox
We’ve hit a bit of a roadblock here! It looks like we’ll have to stick with the Mac Version 1.9.3 in 'Trial Mode' since purchasing a full license isn’t an option anymore.
We've even tried pleading our case and are ready to pay, but unfortunately, Bluebeam seems determined to deny our office the joy of using a fully-functional native Mac app. It’s just plain absurd!
Has anyone else faced this issue? Any suggestions on how to navigate this frustrating situation?
Thanks @Shawn I think the issue is clear: we’re not asking for ongoing support for macOS. Support implies that we’d expect updates and assistance, but that’s not our request. We simply want the option to purchase Version 1.9.3, which still functions effectively.
So please, instead of citing the lack of support, just allow us to buy the software. It feels frustrating to be denied this straightforward solution.
Let me share a story that reflects our situation. Imagine a vibrant community of artists who rely on a local art supply store for their essential materials. For years, this store provided everything they needed to create their masterpieces, and the artists were more than willing to pay for those supplies.
One day, the store owner decides to stop stocking these vital materials, claiming a shift in focus toward digital tools. When the artists express their frustrations, the owner simply replies, “We’ve made our decision.”
This decision disregards the artists’ needs and sacrifices a valuable revenue stream for the store, all without any financial risk or effort on the owner’s part. By alienating the very community that supported the store, the owner misses a chance to thrive.
I feel like those artists right now, as part of the Mac community. We want to support your company by purchasing the 1.9.3 license, which still meets our needs. Denying us this option not only undermines our ability to work effectively but also risks losing goodwill among loyal users.
I urge you to reconsider this approach and recognize the potential benefits of supporting your Mac users.
I have the licensed version of 1.9.3 and it probably isn't any more functional than your trial version, it's very limited and frustrating to use, imo.
I echo @Amorphous-Julian Wong 's well thought-out and well-presented comments. I have the full version of 1.9.3 already but was so disappointed when the Mac version development was discontinued. I've also joined in this thread, where various users lament the end of the Mac version's development.
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