Mac user desperate for help signing into Revu with a Parallels install

kellyvaughn
kellyvaughn Posts: 2
in Peer Support
  • I am running Bluebeam 21. I have it installed on Parallels for mac.
  • I have been using this same setup for several years, but just got a new computer and am trying to set it up the same way.
  • But when I click Sign In, the button just blinks. It doesn't let me actually sign in. The dialog box does not appear. Please help!

BB tech support gave me the following instructions:

—>

Frequently, and in a standard Windows environment, if the sign-in button is not working or not acting right we would recommend the following steps. The steps below might be slightly different in the unsupported Parallels environment.

Delete the Entitlement.dat and NamedUser.dat files:

  1. Close Revu 21
  2. In Windows File Explorer (Windows logo key + E) , navigate to the following file path: C:\Users\Your Windows User Name\AppData\Local\Bluebeam\Revu\21 ?????
    • Note: AppData is a hidden folder. If you don't see it when you go to the C drive, in File Explorer, go to View > Options > View > Files and Folders > Show hidden files, folder, and drives. 
  3. Right-click NamedUser.dat and select Delete. You call also delete any .json, .txt, and other files you see here. DO NOT DELETE ANY FOLDERS HERE.
  4. Navigate to: C:\Users\Your Windows User Name\AppData\Local\Bluebeam\Revu\21\Packages. Should be in the same folder you are in.
  5. Select all files in this folder - Right-click and select Delete. 
  6. Reopen Revu and login

—>

However, these instructions do not match what I am seeing in Parallels. I did my best to follow them, but not all the files that they mentioned were there. I REALLY need some help.

FWIW, I've tried uninstalling and reinstalling both Revu and Parallels. I've also experimented with BB Cloud and the Revu for iPad. Neither one of those offer the flexibility and functionality that I need. I really need to use the desktop version. All I use Revu for is the Tool Chest (with highlighters and strikethroughs ).

Can someone PLEASE help me be able to troubleshoot Revu and Parallels? I am willing to pay someone to get this working for me.

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Comments

  • bWhite
    bWhite Posts: 3

    Not sure what chip your Mac device has, or what OS you're on, but when this happens in our office, I have users run the 32-bit version of Revu instead, login there, close, reopen the typical Revu, and almost every time they are still logged in.

  • MDB Ltd.
    MDB Ltd. Posts: 3

    Hi! I have exactly the same problem you describe here. Exact. Been using the same setup for years, no problems. Most recently running Parallels on M1 chip. I upgraded to M4 chip MacBook pro last week and now after a fresh install of Parallels, Windows 11 nd Bluebeam Revu 21 I click on the "login" button and it simply flashes and nothing happens. Did you ever resolve this? Help!

  • Peter Noyes
    Peter Noyes Posts: 47

    If you go to Revu → About —> Log… are there any errors in the log file?

  • MDB Ltd.
    MDB Ltd. Posts: 3
    edited December 2024

    Looks like I do, yes. @Peter Noyes

    Error : 12/09/24 20:29:06 : Exception - Application.ThreadException - Could not load file or assembly 'CefSharp.Core.Runtime.dll' or one of its dependencies. The specified module could not be found.
    System.IO.FileNotFoundException: Could not load file or assembly 'CefSharp.Core.Runtime.dll' or one of its dependencies. The specified module could not be found.

  • Peter Noyes
    Peter Noyes Posts: 47

    One thing to try is installing the latest Microsoft C++ Redistributable found here: https://aka.ms/vs/17/release/vc_redist.x64.exe

  • MDB Ltd.
    MDB Ltd. Posts: 3
    edited December 2024

    It worked. Dude. You are a lifesaver. THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Angela Aff
    Angela Aff Posts: 164
    edited December 2024

    @MDB Ltd. - this post made my day!!

  • Peter Noyes
    Peter Noyes Posts: 47

    @kellyvaughn were you able to try installing the latest Microsoft C++ Redistributable? If so, did that also fix your issue?

  • kellyvaughn
    kellyvaughn Posts: 2

    I was told by Parallels support that Bluebeam is not supported on Macs with M chips. I ended up having to keep my old computer just so I can run Bluebeam on it.

  • Peter Noyes
    Peter Noyes Posts: 47

    We are working on Native ARM support for Revu which will increase the performance of Revu running on Parallels on Macs with M chips. Revu will run, but today it would run through the Prism layer which emulates x64. Also, the printer driver currently doesn't work either until we get native ARM support.

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