What happened to BB support?

Bluebeam support seems to have went by the wayside? It used to be excellent. Now the lead times are crazy and the support staff wants to support via email? Took a week for them to get back to me, and it seems they did not understand the problem at hand? Really ineffective. Is there a possibility of BB catching up and start supporting the way they used to? Or is that customer support and interaction gone for good?

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Marco M

Hi @Roy Triggs!

I checked with out Support Team and it looks like they have responded to your multiple inquiries, but haven't had responses back. Make sure they aren't going to your spam folder or being blocked/blacklisted by a company email.

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Jason A

Are you going direct to Bluebeam for your licenses, or going through a reseller? Most resellers are significantly faster to respond to support issues and can elevate issues to Bluebeam directly if need be. Worth a shot if that's where you're getting your licenses. If going Bluebeam direct, start a ticket with Bluebeam. This community forum can be a good way to troubleshoot issues as well!

Marco M

Hi @Roy Triggs!

Roy Triggs

That's the problem. Email. Takes a week to get a response sometimes. I haven't responded to some of them, as the problem has been worked out already. By other than BB support. BB is a popular tool. I feel like support is not growing with the sales. Used to be able to call and get somebody. Always says "Increased wait time" or something along those lines when I call nowadays.

Bill Crowe

Preach! I have been struggling with an issue for weeks now.