Copy-Paste Issues

Josh.Dickie · 2025-06-02T17:15:28+00:00

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What's up ya'll?! Does anyone else have a recurring copy/paste issue where you are not allowed to copy a markup and paste onto a different sheet within the same file? This has only recently appeared. The issue is resolved when I restart my computer but simply restarting bluebeam does not solve the issue. I am on the latest version 21.5 x64 Complete.

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Nathan J.

Yes! Issues with copy/pasting markups. If we copy a markup (cloud, arrow etc.) the right-click → Paste is greyed out. Pasting images works, pasting text & text boxes works.

In the ten computers we've tested, so far only Windows 11 machines show the issue; Windows 10 is unaffected. We first noticed the issue about five days ago. Version 21.0.5

Josh.Dickie

Thanks for the update. I am on a Windows 10 machine so that is strange. I know it's on the BB radar so that is good. Frustrating little bug nonetheless.

Cole Jepson

I'm having the same issue. I can copy but paste is greyed out. Using CTRL+C and CTRL+V doesn't work either. This is driving me crazy. I restarted my computer and it worked for a few minutes before not working again. I'm signed in, nothing is locked, etc. Please fix this Bluebeam. Bluebeam has consistently gotten more buggy over the past few months for me.

Josh.Dickie

I submitted a ticket with my logs to bluebeam. They're aware of the issue but stated only on Windows 11. I am on Window 10. Bluebeam support is usually active and spot on so I'm sure a solution will come swiftly.

Doug McLean

Just curious, do any of these markups have a Hyperlink attached to them? Or a Highlight?

Josh.Dickie

No, Sir. They are just a simple count tool or a cloud callout.

mstachura

I am having same issue. I am not able to always restart my computer when this issue happens. I first noticed it last week.

CByrnes

I have been experiencing this issue as well. Do we have any movement on a resolution to this?

Josh.Dickie

@everyone

If you are experiencing this issue please follow the bluebeam instructions in the snip below and send them all the logs possible to support@bluebeam.com. They are having trouble replicating the issue and the more logs we send them the more data they will have to find a resolution. I could not get the "Email Logs to Support" button to work so I opened the log folder.

Cheers!

jason.soon

In our case, we realised when a user has Citrix Workspace app. (v25 and up, released 15th May) connected to a remote desktop, Bluebeam's paste function greys out on the local computer. We downgraded Workspace to v24 LTS and no longer experiencing the issue.

My assumption is Workspace's copy and paste function has something to do with it. Only an assumption though, not yet had the chance to investigate further but I thought it might help mentioning.

Josh.Dickie

Oh wow! That is a game changer! We are running within Citrix for ConEst but not for Bluebeam. I wonder if it still has an adverse affect on the program. I'll relay this to our MIS team. I appreciate that info!

Nathan J.

Great find! Can confirm here: we're using Citrix Workspace (v2503) for remote desktops, and BB copy/paste gets wonky with Citrix open. Disconnecting the session makes pasting work normally again

mstachura

Good catch. I'm also using V25.3.2.196 of Citrix Workspace and having the same copy/paste issues.

Hey Bluebeam - Get this fixed please!

rolstead

Thanks, I was having the same issue when running Accubid within Citrix workspace. When I closed out the Citrix workspace Bluebeam copy and paste are now working.

mikeb

Replace the "safe.enx" file via instructions via this link:

https://support.bluebeam.com/revu/troubleshooting/features-and-tools-grayed-out-missing-enx-file.html

jason.soon

Unfortunately, this solution did not resolve the issue as described in the original post on Bluebeam v21.5. When I connect to a remote device with Workspace is v25.3.2 the issue remains.

The problem description for the linked solution does not list Copy and Paste as a feature that is affected by the safe.enx file.

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