21.4 update lost printing functionality, how can I revert back to previous version?

Mike Huffman

printer outputs a blank page 11x17 but "letter" prints fine. BB print function will not print a custom page range. please give me back the previous version.

Printer is HP MFP E786. I up dated drivers, no success.

Jes Stafford

IF you saved the previous installer, delete and reinstall.

IF you deleted the previous installer, try restoring from Windows File Explorer "previous versions" in the app's file properties.

IF neither of these approaches works, idunno….🤨

Marco M

Sorry for the inconvenience, @Mike Huffman.

This is a known issue we're currently working on. If you'd like to provide our team with any additional information that may help, please feel free to submit a ticket. Thanks!

Mike Huffman

here is one of the error logs

--- Print ---
nec-copier (HP Color LaserJet Flow MFP E786)

D : 01/22/25 09:10:56 : - Print Vector
D : 01/22/25 09:10:57 : - Print Vector
D : 01/22/25 09:10:57 : - Print Grid
D : 01/22/25 09:11:02 : - Print Grid
D : 01/22/25 09:11:06 : - Print Vector
D : 01/22/25 09:11:06 : - Print Vector
D : 01/22/25 09:11:07 : - Print Vector
D : 01/22/25 09:11:09 : - Print Vector
D : 01/22/25 09:11:09 : - Print Grid
D : 01/22/25 09:11:12 : - Print Grid
D : 01/22/25 09:11:15 : - Print Grid
D : 01/22/25 09:11:20 : - Print Grid
D : 01/22/25 09:11:26 : - Print Grid
D : 01/22/25 09:11:29 : - Print Grid
D : 01/22/25 09:11:31 : - Print Grid
D : 01/22/25 09:11:33 : - Print Grid
D : 01/22/25 09:11:35 : - Print job "7" completed.
D : 01/22/25 09:12:08 : Feature - Document.Save
D : 01/22/25 09:12:08 : Transaction.Start - Modified
D : 01/22/25 09:12:08 : Transaction.End -
D : 01/22/25 09:12:09 : Transaction.Start - *
D : 01/22/25 09:12:09 : Transaction.End -
D : 01/22/25 09:12:17 : Feature - Document.Print
D : 01/22/25 09:18:09 : - Could not find page size from devmode
D : 01/22/25 09:18:32 : -
--- Print ---
nec-copier (HP Color LaserJet Flow MFP E786)