21.4 Issues

Mike Hathaway
Mike Hathaway Posts: 1
in Peer Support

We have 2 users the upgraded to this today. Now neither of them can print to Bluebeam.pdf(that option is no longer available) and Bluebeam is no longer integrated into their MS Word or Excel. However, Bluebeam works.

Very odd situation. Any ideas?

Comments

  • Luke Shiras
    Luke Shiras Posts: 363
    edited January 16

    When they ran the install/upgrade did they have other programs closed? I had to rerun the installation because Outlook was open and the installer couldn't close it to finish. Also, they may have to restart their computers to finish the installation.

  • Dmonihan2LWE
    Dmonihan2LWE Posts: 1

    Before the update I was able to print a black and white pdf which made all my red lines loose color and allowed me to make new red lines that stood out. I can no longer do that. The work around is to do the print in Adobe Acrobat. Please restore the functionality of the black white button.

  • ggarrison
    ggarrison Posts: 2

    I have the same issue as Mike Hathaway. Unable to print to Bluebeam pdf and need a fix asap please.

    Thanks,

  • Aily Roper
    Aily Roper Posts: 31

    @Dmonihan2LWE Our Product team did do some work on that and added a "Print in Grayscale" option on the Options section of the Print dialog. Are you able to use that option to get your desired print?

  • ggarrison
    ggarrison Posts: 2
    edited January 17

    @Dmonihan2LWE, @Aily Roper

    Print to Bluebeam as a pdf is no longer available why did they remove this feature?

    ref:!00D1N02ZvcL.!500Uj0PYPIe:ref

  • Aily Roper
    Aily Roper Posts: 31

    Hey @Mike Hathaway and @ggarrison, apologies for the delay as I looked into this. I had a few follow-up questions from engineering before we can diagnose this issue:

    What version/year of Office are you on?

    Is it 32-bit or 64?

    Thank you!

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