Getting help accessing account

justinmreina
justinmreina Posts: 1
edited January 14 in Peer Support

Hi, we have an account with Bluebeam that was created by an admin who is no longer with our firm. We are still being charged for this account and want to continue access, how do we log back into this account for use? The former admin who created this account is no longer available.

Let us know, eager to get back into use with Bluebeam!

Kind Regards,
Justin

Comments

  • Luke Shiras
    Luke Shiras Posts: 348

    I would assume the account was created with their work email. If so, you should be able to re-activate that email address (AdminName@Company.com) and then use the reset password feature to gain access again. Of course, I'm not a BB Admin so maybe it's not that simple.

  • Marco M
    Marco M Posts: 166
    edited January 14

    Hi @justinmreina,

    Thanks for joining the Bluebeam Community! You'll want to reach out to our Support team directly by submitting a ticket so we can investigate further. I've provided a link below you can follow.

    https://support.bluebeam.com/en-us/contact.html

Categories