Logon issue on shared computer when using SSO

Craig Smith
Craig Smith Posts: 6
in Peer Support

I am having a problem with our one computer that is in our main conference room for presentations, collaboration etc.. It gets stuck when trying to logon for a new user for BlueBeam. Starts the logon process, but seems to block the MFA portion of the SSO or gets lost behind the main screen and sometimes produces a can't run javascript error message. Has anyone else had this happen? Support wasn't much help. The only advice they provided after I sent them the logs wasn't really applicable. I have tried to fix/replicate the issue and best I can tell it's a user related cause. If they try and open BlueBeam while other applications are still loading, it seems to be the main cause for this issue. Seems like once it happens though, the only solution is to remove the local user profile and have them try again otherwise they keep getting a javascript error message.

Answers

  • Hercia Tavares
    Hercia Tavares Posts: 12

    Hi Craig Smith

    I am truly sorry to hear our Technical Support team was not able to help you much with this query. Can you please let me know the case reference number you received so I can take a further look or ask the relevant team member to reach out again?

    I will look out to your reply.

    Thanks,

    Hercia

  • Craig Smith
    Craig Smith Posts: 6
    edited December 5

    There was no ticket number assigned in the email that I see. This is the header from the original email chain.

    --------------- Original Message ---------------From: Craig Smith [csmith@no******o.com]Sent: 9/13/2024 8:01 AMTo: support@bluebeam.comSubject: Logon error with SSO and MFA

    Last communication 9/17/2024, I believe. Problem seemed to subside and then got really bad again. I reset the computer, I think it's working better now. Not sure if we've had any problems since then.

    @Hercia Tavares

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