Logon issue on shared computer when using SSO

Craig Smith

I am having a problem with our one computer that is in our main conference room for presentations, collaboration etc.. It gets stuck when trying to logon for a new user for BlueBeam. Starts the logon process, but seems to block the MFA portion of the SSO or gets lost behind the main screen and sometimes produces a can't run javascript error message. Has anyone else had this happen? Support wasn't much help. The only advice they provided after I sent them the logs wasn't really applicable. I have tried to fix/replicate the issue and best I can tell it's a user related cause. If they try and open BlueBeam while other applications are still loading, it seems to be the main cause for this issue. Seems like once it happens though, the only solution is to remove the local user profile and have them try again otherwise they keep getting a javascript error message.