Subscription Expired

Question

Hi All,

I am new to this community.  Currently we have a user that is constantly getting the occurring popup "Subscription Expired" when she logs into Bluebeam Revu.  I checked and the subscription is good until 2027.  To make her login work again, we are having to go to the following folder "Users/username/appdata/local/bluebeam".  Then rename the Revu folder to .old.  From there restart the machine and she is able to login again.  Soon later the popup happens.  Has anyone seen this or can point me in the right direction?

Thanks

jctech2025 · Answer

Hi Ellie,

The issue is that after this happens, we have to rename the folder again then reboot and have the user log in again to have the program work.  You don't see end users getting prompts like this?

Thanks,

ellie.bowman@symetri.com · Answer

Honestly as Bluebeam Account Manager I am not sure why this happens… I tell my customers to disregard, after verifying all is good with licenses and end date. End Users do get notifications like this. If you are needing assistance in the future feel free to reach out to me, ellie.bowman@symetri.com