I'm using the Admin site to add users and change level of software people are using. Is anyone having an issue adding new people on the Admin site?
@Neile Deuth Our Software Asset Management team reported two issues earlier this week. They were adding accounts for individuals who had been re-hired. Each user account was set-up using the same email address as their previous employment.
Found the previous Bluebeam account after searching the deactivated list for those email addresses. Click on the Filter icon to get selection option. Then, re-activated the accounts, updated their assigned plan, and changed firstname and lastname information.
Hope this helps a little.
@Michael Watson This is not the case. This is a new person and this email has not been used before. I know how to use the filter for deactivated people. Every time I try to add them the site says the following
Is anyone having this issue on the Admin portal?
Hi @Neile Deuth,
You may want to submit a ticket to our Support Team so they can investigate.
Create Ticket
@Neile Deuth
Unfortunately, that message has shown up for a variety of different error conditions.
You may need to open a case with Bluebeam Support.
I did open a ticket with support but didn't know if we were the only ones dealing with this right now.
