A number of folks in my office have complained about Bluebeam Revu being slower to open. Has anyone else had a similar issue or better yet had this solution and solved it!
@Katie Hoffman
We have seen this issue from time to time. There is no single solution we have found that will work every time.
Bluebeam Support has agreed with one solution we found, to reset the user's Windows profile on their computer. Our Desktop team found this by accident when working on a different issue on a user computer.
A second solution was to discuss with the user how many DMS connections they were using when they last closed Bluebeam Revu, and/or if they are resuming work on a Bluebeam Studio project / session. Bluebeam Revu will take some time to refresh related cache for those features.
A possible solution we found is to verify their choice for 'Show Recent Files on Startup' (Open Revu > Revu > Preferences > General > Options tab, next-to-the-last checkbox). Unselecting this option will start Revu with a blank screen. The user can then use File > Open Recent to select the first/next file to open.
A solution from Bluebeam Support was to uncheck the option for 'Help Bluebeam improve its products and service by automatically sending usage data' (Open Revu > Revu > Preferences > General > Options tab, last checkbox). It is not clear to me when this traffic is sent to Bluebeam, so it may be a solution borrowed from another problem.
Finally, in one extreme case where nothing else worked, we used the 'Bluebeam Cleaner' utility to wipe all Bluebeam related files from a user computer and then installed the latest software version we have approved for use.
If you have a Desktop Technician or Analyst resource available, they could look through the Bluebeam Revu log file (C:\Users\«network id»\AppData\Local\Bluebeam\Revu\21\Logs\Revu.log). They may be able to find an indication of why the start-up took so long.
I am certain I have left something off the list of possible factors that might contribute to the delays.
