Not receiving password reset and/or validation email

Welcome to the second day of the #BluebeamSupportSeries! As part of our Bluebeam Support Series, we’re highlighting some of the most common questions and issues our Support Team has recently seen.

Today’s post focuses on: Users not receiving their password reset or validation emails.

A member of the Bluebeam team will be sharing additional details and the recommended resolution shortly. These posts are designed to make common fixes and guidance easier to find for all users.

Stay tuned for more posts in this series throughout the week as we continue to share verified solutions from the Support Team.

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Accepted answers

Anthony T.

If you’re not receiving your password reset or validation email, it’s usually because your Bluebeam ID (BBID) isn’t associated with that email address, or the account setup wasn’t fully completed.

To fix this, follow the steps in this article to create or complete your Bluebeam ID account:

How to create a new Bluebeam ID (BBID)

Once your account is fully set up, you should receive password reset and validation emails normally.

All comments

Anthony T.

To fix this, follow the steps in this article to create or complete your Bluebeam ID account:

How to create a new Bluebeam ID (BBID)

Once your account is fully set up, you should receive password reset and validation emails normally.

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