Reallow entry to a Session

Carina · 2024-08-06T19:02:08+00:00

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Has anyone come across (specifically with internships) where a person was:

invited to a Session a year ago, but
their Bluebeam account was deactivated when they left, and
have since rejoined and reactivated or created a new BB account

And now they can't get into a session that they had been a part of because it says they are "Denied," and their name is greyed out (so we can't change their access).

Is there any way to fix this?

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Shanoc Halliday

To my knowledge no. I had a New Zealand client ask me this question last week.
BUT! I don't feel that I should have the final word. There could be a clever workaround that enables the Denied user to re-enter.

The ideal situation is that if an Admin invites them, that will negate any previous denials. I could be wrong, but I think that this is a feature request.
Good luck and I will be watching this space 🙄

Carina

📢UPDATE: I did talk to Support, and they did confirm that "DENY" is a permanent thing. Not even Bluebeam Support can reverse this.

The only solution I was given was to have the person be invited with a different email address.

I would love to have an Admin have the ability to reallow in a future update!

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