My colleague is using a surface laptop studio. He has an issue with Bluebeam and the zoom function with touchscreen. When he uses his fingers it zooms the wrong way around. Are there any solutions? Using Desktop Revu 21.
When he uses his fingers it zooms the wrong way around
When he "pinches", does it zoom in or out? "Wrong" is relative. Either way, it sounds like a laptop setting more than a BB issue. Does zooming work differently in his other programs?
He may just have to change his habits.
Enable Tablet Zoom Feature: When enabled, the zoom/pan tool appears when the mouse or pen is double-clicked or double-tapped. This tool makes it easier to zoom and pan a PDF using just the stylus. Click the stylus anywhere within the light-blue area and drag up to zoom in or drag down to zoom out. Click anywhere outside the light-blue area to pan. This tool looks like:
https://support.bluebeam.com/online-help/revu20/Content/RevuHelp/Menus/Revu/Preferences/Window-Preferences--V.htm#Tablet
Thank you for the response. This issue is not present in any office apps. Only in Bluebeam, so I believe it is not a device setting issue. It seems to only be an issue with the touchscreen, rather than the mouse. We do have tablet zoom enabled. But when my colleague tries to zoom in using the touchscreen, it zooms out instead. And vice versa, meaning the zoom feature is essentially working in opposite direction, if that makes a bit more sense.
A colleague of mine is experiencing the identical issue also on a surface studio. Machine rebooted with a windows update last night. Now pinch to zoom works opposite as expected (pinch to zoom out)(and opposite the way it worked yesterday). Revu 21 was updated this morning during troubleshooting. This issue is only happening in revu irrespective of the individual pdf file. Pinch to zoom functions as expected in other office apps.
We changed his cable configuration from mini DP—>DP to mini DP→HDMI and this resolved it for some reason. Another note, he had no issues when not connected to any monitors. Not sure if this issue is cable specific. I would notify your colleague to try the zoom feature on their laptop with no external monitors.
interesting. When the external monitors are disconnected, the zoom functionality works correctly.
we uninstalled the latest windows update. the zoom functionality is still reversed only in revu 21.
unsure what caused the change in how zoom operates only in revu that has only been reported here in the last couple of days and that seems to possibly be related to external monitors
Likely a recent Revu update. The issues were only present since the date of my post. I could not find any other information on this issue.
Try turning your USB-C cables around. 😁
The session was accidentally terminated due to participant error, and now we cannot access the PDF data that was inside the session. Is there any way to restore the deleted session or recover the markup data from the PDFs that were in the session?…
Good Afternoon, did anyone else have issues trying to join this event today Start Using Bluebeam - North America From: November 17, 2025, 2:00 pm ESTTo: November 17, 2025, 3:00 pm EST
The Microsoft trend is to have scroll bars become narrow or invisible when you're not hovered over them, but that removes valuable "place" info and makes it harder to click onto the bar to drag it, and the space freed up by the missing scroll bar isn't used for additional viewing real estate - it's just wasted space that…
スタジオセッションで使用している（1件名）すべてのPDFを一括でダウンロードする方法はありますでしょうか？ わかる方がいましたら教えていただけますと助かります。 よろしくお願いいたします。
For no known reason my BB has become excruciatingly slow. It makes no difference as to what file I open, if it has text only, vector line, images, if it is a single page or many, the program is now so slow that it takes 30+ seconds just to display the file's first page upon opening it. A click to change pages on a 3 page…
Anyone else having this problem? I have uninstalled and reinstalled several times. Had IT clean up my files yesterday, but the problem has returned today.
I have a set of plans w mutiple pages. the person who created the plans did not have it set up to link the details to the sheet the detail is on. the details symbols look like that which i attached. I have tried to follow the BB instructions, watch videos, read google questions all to no avail. Some info out there…
I may be missing something but with this new update. for some reason or other I cannot keep my custom columns for every PDF. I have to continually input them in.
This morning, I created a set and I have my set setting in the photo, but my markups are not transferring to the revised sheets. How do I get the set to reprocess?
Is anyone else having the same experience as me? I'm trying to use the new Bluebeam Mobile App on my iPad in the field. If I check out a document, go to the document and make a markup. When I go back to the document list the file will say "This document is locked by another user." -I am the one who checked it out not 5…
