Disappearing Layers

Thomas Fligg · 2024-11-28T14:12:06+00:00

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Recently, I've been talking with support about an issue where the layers applied to my markups, disappear.

Screenshot examples are below. Not all my layers end up deleting, and up until now I thought they would when I pressed the save button, however, today was not the case.

In my examples, I'm showing how the area labelled "Siding Area 1" on layer "Siding 1" is retained, whereas all my other layers, are not. The other set of examples shows labelled "Siding Area 2" on layer "Siding 2" has disappeared.

All the other markups I've shown have layers attached to their attributes so I can modify through my workflow for efficiency.

I have a lot of speculative questions, but one is: could the use of retaining relative paths have anything to do with it in my tool options?

Has anyone experienced this before? I haven't been able to find any other related questions or discussions, yet.

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Thomas Fligg

I should also mention, after rebuilding my layers, I've attached what the markup list SHOULD look like…this is after re-inputting my layers from using my tools on the plans. Then selecting the respective markups and resetting the layers.

Thomas Fligg

Immediate update: just after resetting my layers, I've done absolutely nothing to the file, I pressed save and this is now my markup list….scrolled down to show the layers retained

Markup List Example 2 (After Re-input).png

tevans

I also am experiencing this. I'm not sure why saving my markups to a .pdf would delete certain layers, but it does, and it is a production killer. Having to go back and reassign all the layers is an unforeseen time-suck that needs to be addressed somehow. It is seemingly random as to which layers delete and which are retained at this point but I will try to pay more attention in the future.

Thomas Fligg

Sorry for the late reply! I'm currently in the Beta program and have been actively trying different things to fix this. Still having issues, even with a full reset. But I'm glad to see that someone else is experiencing this!

The last attempt was to reset Bb and rebuild the profile from scratch, importing my saved toolsets. I even opted to not import my profile settings to get a more genuine rebuild. Unfortunately, it didn't work in the slightest…

JDR

Hi, I began experiencing this same issue today. At first, I could not determine what was causing it but after recreating layers for a second time and saving I noticed that they would disappear after the file successfully saved. In my case, it seems like it may be tied to a specific file. I tried going through the same steps on a completely different file and the layers stayed after saving that file. I tried to make copies or a new clean download of the original file, but the issue persisted. Only one custom layer remains but the rest disappear.

vfrench

I first found an error with layers a couple of years ago - see the attached video

https://youtu.be/9vYr-X4zqw4

Ryan Arnold

Hi Everyone. I just wanted to say that we are investigating this issue as Thomas submitted it as a bug in the Revu 21.5 beta test. I'm seeing here that many of you are also seeing it. If anyone here is interested I'd love to get some of your log files for when this occured so I could send them over to the QA team. If you would be willing to share that reach out to me at beta@bluebeam.com. I appreciate all your help trying to get to the bottom of this one.

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