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Bluebeam Community

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Request for Additional Authentication Options Beyond MFA

Calvin Chan

https://support.bluebeam.com/revu/resources/mfa.html

I appreciate Bluebeam’s commitment to account security through MFA. However, I’d like to raise a practical concern from the perspective of companies managing licenses for their staff.

Currently, MFA requires employees to use their personal mobile devices for authentication. Many companies do not issue business phones, and staff members are understandably hesitant to use personal devices for work-related MFA setup. This creates friction in account creation and adoption.

We hope Bluebeam can consider offering alternative authentication methods in addition to MFA. For example, other industry platforms such as Autodesk and Trimble allow users to receive authentication codes via email. This approach balances strong security with flexibility, while respecting staff privacy and company policies.

Providing more authentication options would make Bluebeam accounts easier to set up and manage, especially in enterprise environments where licenses are company-owned but employees rely on corporate IT policies.

Thank you for considering this request — I believe it would greatly improve usability and adoption across organizations.

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Comments

Jason A

If SSO is enabled, then MFA is not required. Bluebeam did lower the minimum license count for SSO from 100 to 10, so if seat count was a restriction before, it's worth looking into again.

My wish is that MFA could be turned off/on for each user through Org Admin and not just enabled for new users.

Calvin Chan

I just wanted to point out that not every company has the infrastructure or resources to implement SSO. For many organizations, especially smaller ones, relying on basic account credentials with MFA is the most practical option.

In fact, receiving an authentication code by email is already one of the least disruptive methods for users. It minimizes friction while still maintaining a reasonable level of security.

Mark Moorhead

The fact that there was no notification about this happening is totally unacceptable. They really do need to add the option for email MFA or the ability for the customer admin to enable/disable MFA if they so choose. This setup makes it nearly impossible to prep a computer for a new employee ahead of time. My company does not currently use SSO and at this point we are not interested. This is very frustrating.

Jesse Rideout

@Mark Moorhead and @Calvin Chan I agree that there should be an administrative method to opt out of MFA.
Our company does not use Bluebeam Studio, nor do we use the software outside of assigned computers where it is pre-installed. MFA is unnecessary for this use-case and should be optional rather than applied by default.