Unable to login after Max trial ended

Question

Hi all,

I've been locked out of Bluebeam since yesterday morning - my subscription for Revu Complete doesn't expire until September. The Org Admin portal shows me as having a current subscription but also as 'unpaid collaborator'.

I signed up for a trial of Bluebeam Max a while back but was unable to download the app. Trial ended yesterday and now I'm restricted to read only.

My reseller has been trying to assist me but unable to resolve issue.

I have a ticket with customer support but still no response almost 24 hours later.

UK technical support number just keeps me on hold.

Has anyone else had this issue and do you have any advice?

Thanks

AWOrr · Accepted Answer

Update. I have received an email from Bluebeam advising that I now have Admin Access. Clicked on the link and it now shows as paid subscription. Bluebeam Revu now loads with full access.

Siem Eikelenboom · Accepted Answer

Yes, this is a known issue. You should automatically get back onto the license you used to have before the trial. We had to contact Bluebeam Support for this. They helped us out and escalated this to the developers.