Hi everyone, I’m working with a new license that doesn’t seem to work. Everything is greyed out, and I can’t select any functions in the different documents. Is there something I forgot to activate or similar? I’ve paid for the “Core” version.
I had this issue with a couple students this term at Chemeketa Community College in a BLD101 Bluebeam Essentials course. They have Bluebeam Revu 21 licenses. A couple of the students had downloaded their license and all the options were greyed out. The license indicated it was unassigned. We sent the student to Bluebeam Academic to get this sorted. If you are not part of an academic licensing program I'd suggest reaching out to Bluebeam support:
support@Bluebeam .com
Good luck!
Let's start with the basics @ralf husted. Are you logged in so that your license is activated? You should see your username in the upper right corner of the screen:
If you are new to Bluebeam - or were a few versions behind - you wouldn't have had to sign in previously…
Hope this helps. 😎
Yes, Im signed in. but it seems like its not activated ?
This is the version that is showing up when i tap in to the menu "about"
Sometimes something as simple as logging out, closing Revu, then reopening Revu and logging in can fix this.
Not knowing your organization @ralf husted I'm not really sure where to point you on this. We have 10 licenses that I administer and assign to our individual users. They then sign in to the software.
I agree with @Jason Artley's suggestion to close out/restart Revu and then sign in again to see if that gets you up an running. If that doesn't get you there I'd reach out to your reseller for guidance.
I agree with @Jason Artley and @David Cutler, Start by restarting the software. If that does not fix it, contact whoever manages your licenses because they may need to reassign it. If that still does not solve the problem, reach out to Bluebeam Support. They should be able to walk you through the issue.
https://support.bluebeam.com/contact.html
I had the same issue earlier this year after a Windows update, rebooting fixed it
When I add digital signatures, the window doesn't close after I'm done. It doesn't freeze. I cannot change locations on the document. It will stay open and let me repeat the exact process but never closes. I have to go to Task Manager and close Revu. Any thoughts? Thanks,
I recently upgraded my bluebeam from Core to complete. now my interface is on view mode, i have tried to comeback to markup mode but can not fine the markup mode please i need assistance.
After the recent update, my search function does not work any more. I have tried my files including the ones I have successfully searched words in before the update. Is this a bug? How can it be fixed?
Just wondering what everyone is using in the field other than an IPad? Any Galaxy Tab, etc. users out there? If so, have you got any feedback?
I have plotted two drawings from AutoCAD to PDF (each a single page). When I open them separately in Bluebeam, their layers show up as expected. When I insert the second page into the same PDF as the first page, the layers are no longer showing for the second page. How do I get the layers to come along with the PDF when I…
Did a quick search and found nothing. Maybe I am missing it, but is there a way to customize right click menu? Thanks in advance…
New Year new problems😶 we are trying to setup our field iPads to use BlueBeam and are having issues. BB Support indicate the iPad app is no longer supported as of Dec 2025 and to use the web portal app.bluebeam.com, when we enter the web portal address in the iPad browser it directs us to download the mobile app. What is…
What is this icon in Studio Session? How do I address it? Clear it?:
is Bluebeam going to add more tools to the cloud based app? such as stamp, measure/dimension and count.
My autofill descriptions list for the Count Subject has grown too big. When I begin to type in the Subject field of the "Count Measurement Properties" I get a list that is too big. I would like to clear this suggestion list. They are not "Subjects" that I have used in current PDF I am working on. They are the combined…
