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Hi,

I’ve just signed up for a 14-day trial. I received the confirmation email saying “Your trial has started” and Bluebeam Cloud works fine. However, in Revu 21 desktop it still shows Package: Unassigned and only opens in Viewer mode.

Here’s what I’ve tried so far:

Signed in with my BBID (the same email that received the trial confirmation).
Selected the correct region (first America, then switched to Germany/EMEA).
Reinstalled Revu, signed out and back in.
Still no change — Help > About always shows “Unassigned”, so measurement tools are disabled.

Is there any way to force Revu 21 desktop to recognize my trial plan? Do I need to download from a specific link in the trial email or assign a subscription seat manually?

Any advice would be greatly appreciated — this is driving me crazy.

Thanks!

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