Subscription Renewed/Paid But No Access

My subscription has been renewed, and my bank account debited for full amount, but I am unable to use Bluebeam. When I open it will not allow me to do anything except click on my account name, and it shows it as "Expired" and Plan "Unassigned".

I submitted a ticket two days ago, and have heard NOTHING! I am dead in the water with no help.

Can anyone help, as as it seems BlueBeam support isn't doing anything???

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Rebecca Yu

If you can click the sign out button next to your email address, do that. But assuming it's greyed out, then you may need to wipe out your Revu folder to get it to think about the account again. We have have had to do this for a few users.

Close Revu

Go to C:\Users\<username>\AppData\Local\Bluebeam

Delete the Revu folder

Reopen Revu and it should ask you to login again

Fingers crossed it helps

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