Has anyone else run into an issue with updating Bluebeam? I get error 2573 PbMngr5.exe

Good morning,

I logged a ticket with support but no response yet. I cleared the registry by doing a complete uninstall of all previous versions and used the Bluebeam Cleaner Utility (but that only goes back to 21.0.3. I also ran the latest download as an administrator yet the only thing that installs is OCR and when it goes to install Bluebeam it tells me I have a newer version. This is the newest version so it is impossible to have a newer one. Also it is not list in my control panel. See below. Thoughts?

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Accepted answers

Jessica Dalske

Thank you. I did also reach out to support and they recommend the MS FIxit Tool. I have it running now.

See below.

Download the MS Fixit Tool (link)
Double-click to run the file MicrosoftProgram_Install_and_Uninstall.meta.diagcab
Click Next
Click Uninstalling
Let the scanning complete and select Bluebeam Revu {version number} from the list.
Click Next and select Yes, Try Uninstall. Allow the uninstall to complete.
Repeat steps 5-6 for the OCR module as well
Once completed, the following screen is displayed. Click Close the troubleshooter

Once the troubleshooter is closed, reinstall Revu via the downloadable exe or via deployment.

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nexlevel801

Hello, Jess.

From time to time I encounter installation issues. And if there's one thing is true, you cannot rely on Windows Control Panel to ever remove anything completely. The following has worked for me every time.

I use a program called CCleaner which is free and legitimate to keep my computer free of trash files.

You can get it from here: https://www.ccleaner.com/ccleaner/download

Step 1: Download & Install CCleaner.
Step 2: Open CCleaner then click Tools Menu, click Uninstall Menu, Select Bluebeam Revu and Click Uninstall.

Step 3: Wait for it to completely Uninstall.
Step 4: Click Tools Menu, click Registry and click Scan for Issues

Step 5: Once the Scan is complete, you will see a list of Issues.
Step 6: Click Review selected Issues…

Step 7: On the message box popup, Click No

Step 8: Next, Click Fix All Selected Issues then once it is done, click Close.

Step 9: Close CCleaner and download & install a fresh copy of Bluebeam from https://www.bluebeam.com/download/

Jessica Dalske

Thank you. I did also reach out to support and they recommend the MS FIxit Tool. I have it running now.

See below.

Download the MS Fixit Tool (link)
Double-click to run the file MicrosoftProgram_Install_and_Uninstall.meta.diagcab
Click Next
Click Uninstalling
Let the scanning complete and select Bluebeam Revu {version number} from the list.
Click Next and select Yes, Try Uninstall. Allow the uninstall to complete.
Repeat steps 5-6 for the OCR module as well
Once completed, the following screen is displayed. Click Close the troubleshooter

Once the troubleshooter is closed, reinstall Revu via the downloadable exe or via deployment.

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