Can't access Revu

JMK · 2025-03-18T01:35:36+00:00

There was an error rendering this rich post.

After years of using Revu 20 for a few years under a company license (accessed by a registration/license key), I am now working on my own. Just subscribed to Revu 21 "Basic" and have yet to be able to use it. I messaged BB tech support 72 hours ago and have not received a reply, other than giving me a case number. My problem is this:

When I open Revu and load a PDF to be edited, I can not make any changes to the file. When I click the "Sign In" button, I get the following message:

"Bluebeam Revu x64: Error"

"Could not reach 'studio.bluebeam.com' at this time"

Googling this message gave me the impression that this might be a Windows Defender firewall issue. I created exceptions to the firewall using Revu's IP addresses, which I was able to search for online. Just stabbing in the dark here, as I'm not the most tech savvy person, but I'm not a complete dope either.

Can anyone offer advice for me, as BB does not seem to be in a hurry to assist. I'm losing work here, and losing patience with BB.

Thank you!

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Squidknox

This may not be relevant but I looked for the login issue I previously had with using Revu 21 on Parallels on my Mac. I found the solution to be this: If you cannot log in to the 64 bit version, first log in to the 32 bit version. That's what a couple of people suggested and it worked for me. (In the 64 bit version, the login box was not functional).

I found the 32-bit version login on the Windows Start menu.

If this doesn't help, I hope someone else can help soon…

JMK

Thanks for the tip! Alas though, same result (unsmiley face)

Squidknox

Bummer - well hopefully someone wiser than me will be along soon…

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