Sometimes right click will drop it, but most times I must select a new tool before escape will work. and no, my reuse markup tool is not engaged when this happens.
I've experienced this too from time to time. I think it's just a quirk of some tools to need overridden instead of just being backed out of. I could be wrong about that, but I have most of the common tools set to keyboard shortcuts that serve me just fine so I usually just choose the next tool and keep going anyways. Could you tell us which tools you've experienced that with today?
When it gets sticky, all tool types refuse the escape key option. If it gets particularly stubborn, I save all that is open and reboot Revu. 3 out of 5 times that settles it. Where it's particularly burdensome is when I want to type into the placed markup. The cursor won't appear until I've dropped the sticky tool.
I just don't know how to replicate that. The only time I've had even a little trouble with a tool getting stuck, I just needed to hit the hotkey for another similar tool and it would let go of the one I was stuck on. When that didn't work, I might end up crashing Bluebeam, but the doc loads back up with the backup version. Never been a big issue. Have you reached out to Bluebeam's support directly?
Thank you for getting back to me. I tried to find that support option unsuccessfully. Is how I ended up trying this route. Please advise on how I might connect to that service. This issue has an impact on productivity and the workarounds are tedious. I love the functionality Bluebeam offers to our production team, just wishing I could move a bit faster with it.
You can find tech support in the app. Go to Help > Technical Support. Then you can search for your issue or go to the bottom of the page and select 'Submit a Ticket'.
I've always been pleased with Bluebeam's Support team. Maybe someone else will swoop in with an answer, but this is the best I an offer with my experience. lol
Last night, our Admin team nearly lost their minds. While converting 92 Word documents to PDF, they discovered that the new PDFs were displaying the old versions of the Word documents. Any ideas what caused this and how to prevent or correct the problem if it happens again? They converted perfectly this morning.
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