Fix bug where Bluebeam freezes when splitting screen on other programs

Brigid Kelly · 2025-02-13T16:25:44+00:00

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I have Bluebeam Revu Build 21.4 installed on my laptop. Recently I've noticed that sometimes when I try to split screens on other programs, like email, Revu will freeze. I won't be able to pull up the Revu window, and I have to close it and reopen it for it to work. If I hover over the Revu icon on the taskbar, it shows a black screen for the preview instead of a preview of the pdf I have running. It's not a consistent problem, but it has happened to me 2x this week, so it is frustrating.

Thanks,

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Glynis D.

Hello @Brigid Kelly I would recommend submitting a support ticket so that we can gather more information on your issue.

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bcostlow

First of all, I am not an IT specialist, so what I'm about to say should not be taken as an authoritative statement.

This seems like a system issue to me. I would start by checking your computer's specs against the system requirements. If you are close to the requirements you may not be able to do an awful lot of multi-tasking while Revu is open.

Even if you are well above the requirements I would at least run the Task Manager to see how the computer handles Bluebeam on its own, with another program running, switching between them, split screen, etc. The more things you test, the better picture you can develop about how your computer is handling the different tasks you subject it to.

One more thing to bring up, just in case. If you have a Dell or Alienware, I've seen people having issues with their graphics cards, so if you have the Alienware graphics drivers you may need to look into getting that remedied as well.

Here are some of the required specs, for quick reference:

Display:

Resolution: 1024 x 768
Display driver supporting:
- OpenGL 3.0 (or above) required for 360° photos
- OpenGL 3.2 (or above)
- OpenGL ES 3.0 (or above)

Processor:

Desktops and laptops: 1 GHz processor or equivalent

Ram: 8 GB

Hard Disk: At least 5 GB of available space may be required

Glynis D.

Hello @Brigid Kelly I would recommend submitting a support ticket so that we can gather more information on your issue.

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