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Occasionally, during a session a user will not see the status options needed to set the state. The occurrence is not tied to a specific user or session. This issue has persisted for years, and I am still searching for a solution - aside from additional markings or highlights in the session markups.

Anyone else experiencing this issue or have a solution?

On the same document, can a specific user sometimes see the status options and sometimes can't?
Or is it that some users can see the status options while others can not (same document)?

Yes, it's the same document, some users can see the status options while others cannot. The issue appears to be random, affecting different people in different sessions.

Are you still using floating licenses? And if so, are they the same version/level? For example are some users getting Revu CAD and others getting Revu Extreme? Is everyone on the same build? This is all unlikely but I want to exhaust the random possibilities, too.

All good points - intentionally all work on the same version (21.5) and are generally up to date.

Autodesk has trained us well when it comes to this - appreciate the thoughts.

The easiest way is to make sure the statuses are configured, is to make sure they are in the PDF prior to uploading it to a session. Status settings cannot be changed after upload. If the user still cannot set a status, check their license level. Users with Basic cannot create custom statuses, and I believe the "free" users cannot set status.

Appreciate the response. All the boxes for the items you listed are checked. Please see my response to Luke above for more details.

I have contacted support in the past, but they didn’t have a solution - this issue has been ongoing for years. I opened a new case today to see if anything has changed, so that’s currently in progress. I appreciate the suggestion.

What seems to work is renaming or deleting the "Bluebeam Software" folder located in AppData\Roaming. Credit to Reddit for that one - it does resolve the issue, but it resets everything. I would share the link, but I’m not sure if that’s appropriate here. If you're curious, try searching "I can't edit or change status in my own Bluebeam Session" and look for the post by Administrative_Hat_6.

As for the items you listed in your second paragraph, all the boxes are checked.

Appreciate the response!