Bluebeam (Mac using Parallel) not allowing sign-in or send log files

Jerrin
Jerrin Posts: 1
edited December 5 in Peer Support

Bluebeam is not letting me sign-in. The sign-in (top-right) click doesn't yield any results, and logging in through is greyed out. Currently being queried by the Bluebeam Support, just wondering if there is a faster answer here.

"Send Log Files" or "Report an Issue"
Send Log Files takes me to this photo below, i can't see where 'Report an Issue" could be hiding:

image-0c29206de75ef-d6f5.png


Report an Issue takes us to this photo:

  • Ive already tried creating an association of MAILTO to outlook (both windows and mac), doesn't work still.
image-8d9f965afb5a5-b745.png

Answers

  • Hercia Tavares
    Hercia Tavares Posts: 12

    Hi Jerrin,

    I can see that you reached out to our Support team already; thank you so much for doing so. Unfortunately,

    we are only able to offer support for users running Revu on a compatible device & OS. We have users running Revu on Parallels but because this is not a supported environment there's not much we can do to help if you face any issues. For more information, please visit our article below:

     Bluebeam Revu 21 System Requirements & Plugin Support 

    Let me know if there's anything else I can do to help here.

    Many thanks,

    Hercia

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