Upgrading from Basic to Core

Kate Howerton

Within two months of purchasing a Basic subscription, the scaled drawing tool feature disabled from my Bluebeam after a software upgrade. Technical support could not figure out what happened or why this feature was enabled in a Basic subscription and recommended I purchase a Core subscription. I am now being told that I am financially responsible for the full amount of that package less 40% promo because I am outside my 30 day return window. I take issue with this and believe BlueBeam needs to make right the issue with their software and charge me the difference between the two packages. Thank you,

Marco M

Hi @Kate Howerton!

I just wanted to let you know that we're looking into this for you. Thanks for your patience while we investigate.

Kelsey LeBlanc

Hi @Kate Howerton, I just emailed you directly for follow up!